Service Policy
Service Policy
At Zavli, we are committed to providing excellent after-sales service and support for all our premium audio products.
🔧 Our Service Commitment
We provide comprehensive service support to ensure your products perform at their best throughout their lifetime.
🛠️ Service Types
Warranty Service
• Free service during warranty period
• Covers manufacturing defects
• Free pickup and delivery
• No service charges
Paid Service
• For out-of-warranty products
• Physical damage repairs
• Transparent pricing
• Quote provided before repair
Technical Support
• Free troubleshooting assistance
• Setup and installation guidance
• Product usage tips
• Email and phone support
📝 How to Request Service
Contact Us
Email us at contact@zavli.in with your issue details and order number
Diagnosis
Our team will diagnose the issue and provide a solution or quote
Approval
Approve the service request and we'll arrange pickup
Repair & Return
We'll repair and deliver your product back to you
⏱️ Service Timeline
Diagnosis: 24-48 hours after receiving the product
Minor Repairs: 3-5 business days
Major Repairs: 7-10 business days
Parts Replacement: 10-15 business days (if parts need to be ordered)
* Timelines may vary based on issue complexity and parts availability
📦 What to Send
When sending your product for service:
✓ The product in secure packaging
✓ Original purchase invoice
✓ Warranty card (if applicable)
✓ All accessories that came with the product
✓ Detailed description of the issue
💰 Service Charges
Free Services (During Warranty)
• Manufacturing defect repairs
• Component replacement (defective parts)
• Pickup and delivery charges
• Diagnostic charges
Paid Services
• Out-of-warranty repairs
• Physical damage repairs (drops, water damage, etc.)
• Unauthorized repair damage correction
• Parts replacement (non-warranty)
* Detailed quote will be provided before proceeding with paid repairs
⚠️ Important Service Terms
• Service is subject to product inspection and diagnosis
• We reserve the right to refuse service for tampered or unauthorized repair attempts
• Products not claimed within 30 days after repair will be disposed of
• Zavli is not responsible for data loss during service (backup your data)
• Service warranty: 30 days on repaired parts/issues
• Original product warranty remains valid after service
🛡️ Service Quality Assurance
Genuine Parts
We use only authentic manufacturer-approved parts
Expert Technicians
Trained and certified service professionals
Quality Testing
Thorough testing before returning your product
Service Report
Detailed report of work performed
❓ Service FAQs
Q: How do I track my service request?
A: We'll provide regular updates via email and SMS. You can also contact us anytime for status updates.
Q: What if the issue can't be repaired?
A: If repair is not possible during warranty, we'll provide a replacement. For out-of-warranty, we'll discuss options with you.
Q: Do you provide doorstep service?
A: We provide pickup and delivery service. The product needs to be sent to our service center for repair.
Q: Can I cancel my service request?
A: Yes, you can cancel before we start the repair work. Contact us immediately if you wish to cancel.
📞 Service Support
Need service assistance or have questions? Our support team is ready to help!
📧 Email Us
📍 Service Center Address
B.N 229 Near A.M Khan School
Saharanpur 242001, Uttar Pradesh, India
⏰ Support Hours
10:00 AM – 7:00 PM (Mon–Sat)
Your Satisfaction, Our Priority
At Zavli, we're committed to keeping your premium audio products in perfect working condition. Our expert service team is here to ensure you enjoy the best audio experience!