Returns & Refunds

Returns & Refunds Policy

At Zavli, your satisfaction is our priority. We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

🔄 Our Return Promise

We offer hassle-free returns within 7 days of delivery. Your peace of mind matters to us!

📋 Return Eligibility

✅ You Can Return If:

• The product is unused and in its original condition

• Original packaging, tags, labels, and accessories are intact

• Return request is made within 3 days of delivery

• Product has manufacturing defects or damage

• You received the wrong product

❌ Non-Returnable Items:

• Products with broken seals or tampered packaging

• Used or damaged products (unless received damaged)

• Products without original tags, labels, or accessories

• Items marked as non-returnable on the product page

📝 How to Return Your Order

1️⃣

Contact Us

Email us at contact@zavli.in or info@zavli.com within 7 days of delivery

2️⃣

Provide Details

Share your order number, reason for return, and photos if applicable

3️⃣

Get Approval

Our team will review and approve your return request within 24-48 hours

4️⃣

Ship It Back

Pack the product securely and ship it to our return address (we'll provide)

💰 Refund Process

Timeline: Refunds are processed within 5-7 business days after we receive and verify the returned product.

Method: Refund will be credited to your original payment method (UPI, Card, Wallet, etc.)

COD Orders: For Cash on Delivery orders, refund will be processed via bank transfer. Please provide your bank details.

Shipping Charges: Original shipping charges are non-refundable unless the product is defective or wrong.

🔄 Exchange Policy

Product Exchange: We currently do not offer direct exchanges. Please return the product for a refund and place a new order.

Defective Products: If you receive a defective product, we'll arrange for a replacement immediately at no extra cost.

Wrong Product: If you receive the wrong product, we'll send the correct one and arrange pickup of the wrong item.

⚠️ Important Notes

• Return Shipping: Customer is responsible for return shipping costs unless the product is defective or wrong.

• Inspection: All returned products are inspected upon receipt. If the product doesn't meet return criteria, it may be sent back to you.

• Damaged in Transit: If your package arrives damaged, notify us within 48 hours with photos/videos as proof.

• Warranty Claims: For warranty-related issues, please contact the manufacturer directly or reach out to us for assistance.

📞 Need Help with Returns?

Our customer support team is here to assist you with any return or refund queries.

⏰ Support Hours

10:00 AM – 7:00 PM (Mon–Sat)

💙

Your Satisfaction, Our Commitment

We stand behind every product we sell. If you're not completely satisfied, we'll make it right. That's the Zavli promise!