Frequently Asked Questions

Got questions? We've got answers! Find everything you need to know about shopping at Zavli.

🛍️ Ordering & Payment

Q: How do I place an order on Zavli?

Priya from Mumbai asks: "Is it easy to order?"

Answer: Yes! Simply browse our products, add items to your cart, proceed to checkout, fill in your shipping details, and complete the payment. You'll receive an order confirmation via email.

Q: What payment methods do you accept?

Rahul from Delhi asks: "Can I pay via UPI?"

Answer: We accept Credit/Debit Cards, Net Banking, UPI, Wallets (Paytm, PhonePe, Google Pay), and Cash on Delivery (COD) on select products and locations.

Q: Is Cash on Delivery (COD) available?

Anjali from Pune asks: "Do you offer COD?"

Answer: Yes, COD is available on select products and locations. You'll see the COD option at checkout if it's available for your order.

📦 Shipping & Delivery

Q: How long does delivery take?

Vikram from Bangalore asks: "When will I get my order?"

Answer: Metro cities: 3-5 business days | Other locations: 5-7 business days | Remote areas: 7-10 business days. Timelines may vary due to courier delays or festivals.

Q: Do you ship all over India?

Neha from Jaipur asks: "Do you deliver to my city?"

Answer: Yes! We deliver pan-India through trusted courier partners. Just enter your pincode at checkout to confirm delivery availability.

Q: How can I track my order?

Arjun from Hyderabad asks: "Where is my package?"

Answer: Once shipped, you'll receive a tracking ID and link via SMS/Email. You can also use the "Track Order" option on our website to check your order status.

Q: What are the shipping charges?

Kavya from Chennai asks: "Is shipping free?"

Answer: We offer free shipping on select products and promotions. Otherwise, shipping charges will be displayed at checkout before payment.

🔄 Returns & Refunds

Q: What is your return policy?

Rohan from Kolkata asks: "Can I return if I don't like the product?"

Answer: We accept returns within 7 days of delivery for most products. The item must be unused, in original packaging with all tags intact. Please check our Return & Refund Policy for complete details.

Q: How long does refund take?

Sneha from Ahmedabad asks: "When will I get my money back?"

Answer: Once we receive and verify your returned product, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Q: What if I receive a damaged product?

Amit from Lucknow asks: "My package arrived damaged!"

Answer: Please notify us within 48 hours of delivery with photos/videos as proof. We'll arrange for a replacement or full refund immediately. Your satisfaction is our priority!

🎧 Products & Warranty

Q: Are all products genuine?

Deepak from Surat asks: "How do I know products are authentic?"

Answer: Absolutely! We source all products directly from authorized distributors and brands. Every product comes with manufacturer warranty and authenticity guarantee.

Q: Do products come with warranty?

Meera from Indore asks: "What if the product stops working?"

Answer: Yes! All our products come with manufacturer warranty. Warranty period varies by product and brand. Check the product page for specific warranty details.

Q: Can I get product recommendations?

Karan from Chandigarh asks: "I'm confused which headphones to buy!"

Answer: Of course! Our expert team is here to help. Email us at contact@zavli.in or info@zavli.com with your requirements and budget, and we'll recommend the perfect product for you.

Still Have Questions?

We're here to help! Reach out to us anytime.